Privacy Policy

At Peru Global Expeditions, we are committed to protecting our customers’ privacy and ensuring that personal information is used ethically and responsibly.

1. Collection of Personal Information:

We collect personal data such as name, email address, phone number, address, and payment details to manage bookings, coordinate services, and ensure a personalized experience.

2. Use of Information:

The data collected is used to:

• Process bookings and payments.
• Send confirmations, itineraries, and updates.
• Provide customer support.
• Personalize the travel experience and improve our services.

3. Data Protection:

We implement technical and organizational security measures to protect personal data from unauthorized access, loss, or alteration.

4. Information Sharing:

We do not share personal data with third parties, except in the following cases:

• Service providers essential to your travel experience (e.g., hotels, transportation operators).
• Legal obligations or government requests.

5. User Rights:

Customers have the right to:

• Access, update, or delete their personal data.
• Withdraw consent for data usage at any time.

To exercise these rights, please contact us at info@peruglobalexpedition.com.

6. Use of Cookies:

We use cookies on our website to enhance navigation and personalization. Users can disable cookies in their browser settings.

Refund Policy

We understand that travel plans may change. For this reason, we have established a clear and flexible cancellation and refund policy:

1. Cancellations and Refunds:

• Up to 30 days before the tour start date: 100% refund of the amount paid, minus a 10% administrative fee.
• Between 29 and 15 days before the tour start date: 50% refund of the total amount.
• Less than 14 days before the tour start date: No refunds will be granted.

2. Modifications:

Changes to tour dates are subject to availability and must be requested at least 15 days in advance. Additional charges may apply depending on the service provider.

3. No-Show Policy:

If a customer does not show up on the tour date without prior notice, no refunds will be granted.

4. Special Circumstances:

In exceptional situations, such as medical emergencies, natural disasters, or other events beyond the customer’s control, we will evaluate each case individually to offer options such as rescheduling or partial refunds.

5. Contact for Cancellations:

To manage cancellations or refunds, please contact our team at info@peruglobalexpedition.com or call us at +51 986 767 048.